Fraud Protection Center

Your Security Is Our Priority.

FNBA takes your security seriously. From card lock tools to real-time fraud alerts, here is everything you need to stay protected, and what to do if something goes wrong. If you ever suspect fraud on your account, do not wait. Call us immediately.

Lost or Stolen Mastercard® Debit Card

If your Mastercard® Debit Card is lost or stolen, please do the following:

Report it immediately by calling us at 609-641-6300 during business hours.

If you need to report a lost or stolen Mastercard® Debit Card after hours, please call 800-500-1044.

No matter where you are, report lost or stolen cards to minimize loss and liability.

Lock Your Card in Seconds.

Card Suite Lite puts you in control of your FNBA debit card directly from your smartphone. Whether you misplaced your card or just want an extra layer of protection, you can lock and unlock your card instantly, without calling the bank.

Lock or unlock your card instantly
Set spending limits by transaction amount
Restrict card use by merchant category (gas stations, restaurants, online purchases, and more)
Block or allow transactions by geographic location
Receive real-time transaction alerts every time your card is used
Download the Card Suite Lite mobile App by going to the Google Play Store or the Apple Store.

Real-Time Fraud Alerts, the Moment They Matter.

SecurLOCK Communicate sends you an instant alert any time a transaction is flagged as suspicious on your FNBA account. You confirm or deny the transaction with a single reply, so fraud gets stopped before it can go further.

Real-time SMS, voice, and email alerts for suspected fraudulent activity
Two-way confirmation: reply YES or NO to authorize or block a flagged transaction
Automatic card suspension if a suspicious transaction is not confirmed
Covers debit card transactions 24 hours a day, 7 days a week

Think Your Identity Has Been Stolen? Take These Steps.

Identity theft can happen to anyone. If you believe your personal or financial information has been compromised, act quickly using the steps below.

Step 1: Contact FNBA

Call 609-641-6300 (business hours) to place a hold on your accounts and prevent further unauthorized activity.

Step 2: File a Police Report

Contact your local law enforcement agency to file an official identity theft report. Keep a copy of the report number for your records.

Step 3: Place a Fraud Alert with the Credit Bureaus

Contact any one of the three major credit bureaus to place a fraud alert. They are required to notify the others:
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289

Step 4: Report to the FTC

Call the Federal Trade Commission Identity Theft Hotline at 877-438-4338 or visit IdentityTheft.gov to file a report and build a personal recovery plan.

Step 5: Contact the Social Security Administration

If you believe your Social Security number has been misused, contact the SSA Office of Inspector General fraud hotline at 1-800-269-0271.

Suspect Check Fraud? Call Us Right Away.

If you notice an unauthorized check drawn on your account, a check that has been altered, or any other suspicious check activity, contact FNBA immediately. Do not wait for the transaction to fully clear. Early reporting gives us the best chance to stop the fraud and recover your funds.

Additional check fraud tips: Never give your account number or routing number to anyone you do not trust. Shred unused checks and old statements. Review your account statements regularly through FNBA online banking and report any discrepancy right away.

Common Questions

How do I lock my debit card?

You can lock your FNBA debit card instantly using the Card Suite Lite. Simply open the app, navigate to card controls, and toggle the lock. Your card will be blocked from new transactions immediately. You can unlock it the same way whenever you are ready. If you do not have the app, call 609-641-6300 (business hours) to request a card block.

What should I do if my identity is stolen?

Act quickly. First, call FNBA at 609-641-6300 to secure your accounts. Then file a police report with your local law enforcement agency. Place a fraud alert with any one of the three major credit bureaus (Equifax, Experian, or TransUnion) and they will notify the others. Report the theft to the FTC at 877-438-4338 or IdentityTheft.gov. If your Social Security number was compromised, contact the SSA fraud hotline at 1-800-269-0271.

Something Doesn't Look Right?

Do not wait. Contact an FNBA banker right away. We are here to help you protect your accounts, stop fraud in its tracks, and guide you through every step of recovery.

Have questions about our solutions?

Fill out the form, and a member of our team will reach out soon.