Fraudulent Email Protection
If you suspect you have received a fraudulent e-mail, call The First National Bank of Absecon to file a report at 609-641-6300. Please be sure to record the title of the e-mail, the sender and names of any attachments before deleting it. If you are in doubt as to whether or not an e-mail is legitimate, do not respond to it. If the questionable e-mail offers a link asking you to provide personal information on a Web site, do not click on the link, even if it looks genuine. In any cases of uncertainty, please contact First National Bank of Absecon directly at 609-641-6300.
If you suspect you have provided personal information online in response to a fraudulent e-mail, immediately notify First National Bank of Absecon and follow these steps:
- Change all of your passwords immediately.
- If you opened an attachment containing a virus or other malicious program, clean your computer system with anti-virus software and change your Internet and system passwords.
- Monitor your account activity frequently and report any suspicious activity or unrecognizable transactions to First National Bank of Absecon at 609-641-6300.
- Contact one of the three major credit bureaus below to discuss placing a fraud alert on your file, to help prevent thieves from opening a new account in your name.
Equifax: (800) 525-6285 | Experian: (800) 685-1111 | Transunion: (800) 916-8800
It is often hard to detect a fraudulent e-mail because the e-mail address of the sender may seem genuine. For example: customercare@55fnbabsecon.com is an example and is not legitimate. The design and graphics may also seem legitimate, however, there are often telltale signs.
Tips For Spotting Fraudulent E-mails:
- Typically, these e-mails make an urgent appeal to get you to take action immediately. For example, an e-mail may state that your account may be closed if you fail to confirm, verify or authenticate information immediately.
- There are embedded links that look legitimate because they contain all or part of a real company’s name. These links take you to fraudulent sites (or pop-up windows) that ask you to enter, confirm or update sensitive personal information. Sometimes the e-mails instruct the recipient to enter the information into the body of the e-mail.
- There may be obvious spelling or grammatical errors.
- The writing may be awkward or inappropriate.
- The visual or design quality may be poor.
- They will not provide alternative methods for communicating the requested information (i.e., by telephone or mail, or visiting physical locations).
- They often use a general greeting and do not identify you by name.
- They may contain attachments asking you to install software that can record your keystrokes and online activity.
First National Bank of Absecon does not:
- Send urgent or time-sensitive e-mails that ask you to provide, update or confirm sensitive data like your Online User ID or password, PIN, Social Security Number, ATM/Debit Card or account number, credit card number or expiration date or mother’s maiden name.
- Require you to enter anything other than your Online Banking Access ID and password to login to First National Bank of Absecon Online Banking.
- Send e-mails asking you to provide personal information for your own security.
- Send e-mails with input fields that ask for sensitive information.
- Send e-mails without providing alternative methods of communication.
- Send e-mails with attachments asking you to install software.
