SecureLOCK Communicate

SecureLOCK Communicate protects cardholders by immediately alerting them of potential fraud on their card through real-time engagement. This includes real-time, two-way SMS text for quicker fraud identification and prevention, as well as interactive voice and email fraud notifications if no response is received by text or phone calls.

FNBA has implemented this new technology which utilizes best practices to quickly and efficiently engage with consumers across a host of scenarios. SecurLOCK Communicate is a full, end-to-end automated solution that seamlessly links fraud decisioning with intelligent, empirically derived customer actions.

We’ve always monitored your account for fraud, but now we can quickly text you if we see something suspicious. If you receive a fraud alert message, simply respond whether the transaction was yours or not. And don’t worry – if you miss our text we’ll also try to call you or send you an email.

Peace of mind no matter where life takes you.

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